Your Greatest Asset Can Also Be Your Greatest Threat
Medical Teams deserve to have the best opportunity for success you can provide! At Medical Safety Action Systems (MSAS), we celebrate best practices and reinforce success in your system. No one shows up with a plan to make errors, however, they still occur. Engagement is based on every professional’s desire to improve. We replace blame with opportunity and Just Culture benefits. Find out why our process goes deeper and has more permanent benefits in improving individual, team, and organizational performance.
Mission Statement
Our mission is to empower healthcare professionals and institutions to proactively reduce diagnostic and procedural errors through human factors education, leadership coaching, and organizational training.
Vision Statement
Our vision is to significantly reduce patient harm due to medical error using evidence-based, data-driven solutions developed through long-term healthcare partnerships.
Solution-Based Approach
Our solution-based approach to solving medical errors involves long-term observations of medical teams in their operational environment. We collect data on the organizational culture and human factors skills of the individual and the team. Converting our solutions into action steps, we build organizational and personal resilience, enhance communication skills, and foster cultural leadership capacity. Additionally, we offer personalized coaching services that act as a ‘human error vaccine,’ building internal awareness and addressing root causes before they occur.
Core Problem Addressed
Medical errors continue to be a leading cause of preventable deaths in the U.S. Despite procedural tools (checklists, briefings), the root causes of communication breakdowns, burnout, fatigue, and poor emotional regulation are still largely unaddressed. MSAS engages leaders in developing solutions to these core issues. This collaboration with leadership results in improved patient safety, satisfaction and feedback. Moreover, reduced costs, improved provider satisfaction, motivation and retention can be realized.
Mission Statement
Our mission is to empower healthcare professionals and institutions to proactively reduce diagnostic and procedural errors through human factors education, leadership coaching, and organizational training.
Vision Statement
Our vision is to significantly reduce patient harm due to medical error using evidence-based, data-driven solutions developed through long-term healthcare partnerships.
Solution-Based Approach
Our solution-based approach to solving medical errors involves long-term observations of medical teams in their operational environment. We collect data on the organizational culture and human factors skills of the individual and the team. Converting our solutions into action steps we build organizational and personal resilience, enhance communication skills, and foster cultural leadership capacity. Additionally, we offer personalized coaching services that act as a ‘human error vaccine,’ building internal awareness and addressing root causes before they occur.
Core Problem Addressed
Medical errors continue to be a leading cause of preventable deaths in the U.S. Despite procedural tools (checklists, briefings), the root causes of communication breakdowns, burnout, fatigue, and poor emotional regulation are still largely unaddressed. MSAS engages leaders in developing solutions to these core issues. This collaboration with leadership results in improved patient safety, satisfaction and feedback. Moreover, reduced costs, improved provider satisfaction, motivation and retention can be realized.
MSAS Services
| MSAS identifies gaps in current error-reduction strategies in healthcare and replaces reaction-based methods with proactive, personalized coaching and training solutions rooted in human factors science. We operate like a vaccine for errors by building the internal strength and capability of the organization’s policies and individual’s ability to recognize and defeat error causing behaviors. The keys to our success are collaboration, integration, reinforcement and follow up. |  |
| Once everyone realizes that they will make mistakes, safety moves forward because awareness encourages improvement. Studies indicate that medical professionals are often reluctant to report errors due to fear of retribution, punitive action, or they simply do not believe action will be taken to improve patient safety. In a Just Culture world these worries can be set aside. All events are taken seriously, from close calls to sentinel events. ‘Blame’ becomes ‘opportunity’ and results in collecting valuable data improving every patient contact and providing enhanced patient safety. Just Culture works because it creates commitment and support from the top of the organization to the individual on the front line. Everyone is committed to positive improvement and accurate data. Let MSAS lead you to a Just Culture world in healthcare. |  |
Diagnostic Gap Analysis
| Every organization has developed a culture. Through long-term partnerships we identify systemic gaps in error prevention, avoidance, and mitigation. We start at the operational level while at the same time, we evaluate the leadership impact and style that drives performance from the top down. We identify the gaps and offer customized solutions. |  |
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MSAS provides half-day to multi-day sessions for Leadership teams, functional teams, and all healthcare providers. These programs are designed to reduce communication failures and stress-related errors through increased self-awareness and social awareness. Learn to identify subtle signals in yourself and your team that can indicate potential performance failures. This increased situational awareness is foundational to performance improvement and patient safety. |
| At MSAS we offer custom designed educational modules that meet continuing education requirements for your target providers. We specialize in identifying gaps in Human Factors education and training. A key to changing a culture and modifying behavior is through effective reinforcement and accountability. |  |
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We provide Physician and administrator leadership performance coaching aligning the skills, goals, and engagement of leadership, in harmony with the philosophy of the organization. We focus on the Human Factors skills that magnify and focus the leadership impact. |
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We will work with hospital training teams to integrate MSAS human factors principles into existing learning platforms. Every aspect of training can benefit by including the foundational concepts of moving highly technically skilled providers toward optimal team performance through improved communication and emotional intelligence balance. |
MSAS Services
MSAS Services
MSAS identifies gaps in current error-reduction strategies in healthcare and replaces reaction-based methods with proactive, personalized coaching and training solutions rooted in human factors science. We operate like a vaccine for errors by building the internal strength and capability of the organization’s policies and individual’s ability to recognize and defeat error causing behaviors. The keys to our success are collaboration, integration, reinforcement and follow up..
Just Culture Implementation
Once everyone admits that they will make mistakes, safety moves forward because awareness encourages improvement. Studies indicate that medical professionals are often reluctant to report errors due to fear of retribution, punitive action, or they simply do not believe action will be taken to improve patient safety. In a Just Culture world these worries can be set aside. All events are taken seriously, from close calls to sentinel events. ‘Blame’ becomes ‘opportunity’ and results in collecting valuable data improving every patient contact and providing enhanced patient safety. Just Culture works because it creates commitment and support from the top of the organization to the individual on the front line. Everyone is committed to positive improvement and accurate data. Let MSAS lead you to a Just Culture world in healthcare.
Diagnostic Gap Analysis
Every organization has developed a culture. Through long-term partnerships we identify systemic gaps in error prevention, avoidance, and mitigation. We start at the operational level while at the same time, we evaluate the leadership impact and style that drives performance from the top down. We identify the gaps and offer customized solutions.
Leadership & Emotional Intelligence Workshop
MSAS provides half-day to multi-day sessions for Leadership teams, functional teams, and all healthcare providers. These programs are designed to reduce communication failures and stress-related errors through increased self-awareness and social awareness. Learn to identify subtle signals in yourself and your team that can indicate potential performance failures. This increased situational awareness is foundational to performance improvement and patient safety.
CME/CEU-Accredited
At MSAS we offer custom designed educational modules that meet continuing education requirements for your target providers. We specialize in identifying gaps in Human Factors education and training. A key to changing a culture and modifying behavior is through effective reinforcement and accountability.
1 on 1 Coaching
| We provide Physician and administrator leadership performance coaching aligning the skills, goals, and engagement of leadership, in harmony with the philosophy of the organization. We focus on the Human Factors skills that magnify and focus the leadership impact. |
Custom Curriculum Design
We will work with hospital training teams to integrate MSAS human factors principles into existing learning platforms. Every aspect of training can benefit by including the foundational concepts of moving highly technically skilled providers toward optimal team performance through improved communication and emotional intelligence balance.
Contact Us
Schedule your consultation today and find out how Medical Safety Action Systems can best serve your needs.